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Returns and Exchanges


Online Purchases

If you have purchased your item online and are not 100% satisfied with your purchase we gladly offer an exchange, or if you paid full price you can also choose a full refund. All refunds and exchanges are assessed on a case-by-case basis, and we do require that the product is in its original condition - we just ask that goods being returned are unworn, in original condition and have all original tags attached.

If goods are faulty, wrongly described or different from a sample shown, you have the wrong size or it's just not what you had imagined, contact us and we will help make it all OK again!

If you paid online with your credit card, you can simply return the product to any retail JET Store or post it back to us. If you decide that you would like to post it back to our online store then you'll have to pick up the postage charges. Of course, if an item happens to be faulty or we have sent you the wrong thing then JET will cover the cost of posting the item back.


We can only exchange for products that are still in stock or available for us to order from another store. Most of the time we can offer an exchange on the spot. However, if the item you wish to exchange isn't available, we may order your item from another store. In this case we will take your details and contact you when it's available to be picked up. Or, if you can't wait, you can visit the other store directly and exchange on the spot.

If we are unable to obtain a suitable item for you to exchange, we will offer a full refund.

Returning sale items

We cannot offer refunds on sale items, but we'll happily exchange your sale item for another size or style. You'll need to make sure your original item is returned unworn, in original condition and has all the tags still attached. NB: Deal of the Week sales are FINAL.


Returning defective items

Defective items must be returned to JET within 14 days of the purchase date to be eligible for replacement or repair. In some cases, depending on the fault, certain products may need to be returned to the manufacturer for inspection. Trust that we will do our best to repair your original item, or replace it with the same item originally purchased as soon as possible. However if an item cannot be replaced, a full refund will be offered.

Proof of purchase

Any item presented for return or exchange needs to be accompanied with its proof of purchase. If you bought your item online, the proof of purchase can be in the form of an email from JET or paperwork supplied with the shipped item.


Returning a standard product

Either return to your local JET Store or visit www.jetstores.co.nz & fill out a returns form. Attach the returns form to the outside of your parcel and once the return has been received, a replacement product will be located and shipped. If you wish to contact our customer service team to discuss your return please email lisa@jetstores.co.nz

Please Note: If the order was placed incorrectly by yourself you will be charged the return courier fee. Alternatively, if you wish to avoid a courier fee please visit your nearest JET Store for a refund.

If you feel that your return falls outside of our policy, then you will need to contact lisa@jetstores.co.nz  to confirm if your return can be accepted.

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